How Collectors Take Meter Readings
Smart reading, instant receipt, and payment the way that suits you
No estimates and no guesswork: the collector reads the meter electronically and prints your bill receipt on the spot, then you choose how to pay.
Three steps at every visit
How does the collector take the meter reading?
- Reading the meter with an electronic deviceA device with a smart reader for each meter's QR code, leaving no room for error in identifying the subscriber or taking the reading.
- Printing a bill receiptThe collector prints the bill receipt immediately on a portable printer, showing the consumption details and the amount due.
- Paying on the spot or at the directoratePay the amount straight away, or go to the governorate water directorate and pay there at a time that suits you.
A QR code for every meterAutomatically links the reading to the correct subscriber
Payment Channels
Pay from anywhere, the way that suits you
Electronic payment is available by bank card (MasterCard and Visa), in addition to bill payment through electronic channels: ATMs, point-of-sale devices and applications.
- Points of sale in every governorate centre and directorate.
- ATMs in markets and public shops offering the same service.
- Direct payment to the collector or at the water directorate is always available.
Electronic Payment Channels
Pay your water bill from anywhere through the approved electronic channels.
Cash MachinesATM
Points of SalePOS
Smart ApplicationsApplications
Accepted cards:
MasterCardVISA
Why electronic collection?
A documented reading means a fair bill
The estimated system is unfair, whereas metering delivers accurate readings and fairness for subscribers.
Estimated System
- A fixed amount that does not reflect actual consumption
- The careful consumer pays as much as the wasteful one
- No oversight of waste and leaks
- Frequent disputes with no accurate reference
Smart Metering System
- You pay only for what you use
- A progressive tariff that rewards conservation
- An accurate reading and an instantly printed receipt
- Complete fairness among subscribers
Have a question about the smart meter or your bill?
Send us a message and the subscriber service team will reply as soon as possible, or estimate your bill first.